From Weeks to Overnight: How Loqbox Scaled User Testing with Userbrain
How a Fintech Startup Turned Sporadic Feedback into a Daily Habit—and Accelerated Product Decisions
User Testing Was a "Pain"
When Alex Higgs joined fintech scale-up Loqbox as Product Director, user testing felt like a chore. Recruiting participants could take weeks. Testing was sometimes skipped altogether, and the team often pushed features live without real user input.
“Before Userbrain, it was a big hurdle to overcome. Originally we defaulted to ‘let’s just build it and learn in production’ because getting feedback felt like a whole other job.”
The outcome? Usability issues caught too late. Missed expectations. A product team flying blind.
Userbrain delivered Overnight Feedback and On-Demand Insights
Everything changed when Loqbox started using Userbrain. Loqbox’s product team went from waiting weeks for insights to validating ideas overnight.
“At 4 PM, we have an idea that we launch to test. By 9 AM the next day, we’re sitting down with a coffee to watch real users interact with it.”
No more waiting weeks. No more wondering if the design worked. Just fast, unmoderated feedback that brought users back into the process.
Userbrain’s flexible subscription model made it easy to scale up or down—without long-term contracts or overthinking priorities.
Clips from user tests didn’t just inform design. They became a learning tool across the company. Shared in town halls, they helped everyone, from leadership to new hires, deepen their understanding of user needs and sharpen their focus on user-first thinking.
“Userbrain has helped us normalize speaking to end-users. Now decision making is no longer a debate—it’s ‘let's put this in front of testers and find out.’”
The Results: Faster, Smarter Decisions
Userbrain didn’t just impact product decisions. It shifted how the entire company thinks. In just a three months, Userbrain helped Loqbox accelerate planning and execution.
- Triage ideas faster: Teams test ideas early, saving time on expensive experiments
“What Userbrain helped us do in three months would have taken many, many, many months, internal meetings, and lost revenue. Userbrain has saved us time and money... it's been great.”
- Energize design teams: Real user reactions boost morale and clarity
“My team feels empowered, they feel motivated, they feel engaged, as does the rest of the business. Userbrain impacts our motivation and energy levels because of getting that feedback loop and feeling like we are working like a proper tech company.”
- Improved performance on a personal level: Userbrain didn’t just accelerate feedback, it fast-tracked Loqbox’s entire product roadmap.
“I have a 15-month product plan for where I'd like us to get to, and we're ahead of schedule. And I'll be honest, Userbrain and our use of it has definitely helped expedite that because it's enabling us to get feedback from real users and make product decisions based on tangible insights.”
“It’s the Low-Barrier Way to Bring Users into the Room”
Alex’s advice for other teams?
“Getting usability feedback early improves both product quality and team motivation. Userbrain makes it flexible and intuitive. No glitz needed, just results.”
For Loqbox, Userbrain didn’t just streamline testing. It gave them a faster, clearer, more confident way to build.
