1. Register and go vs call back
With Userbrain you can get your first results in less than an hour. Whereas UserZoom not only requires you to add a long list of your personal details but you can’t just sign up and start using their services. The team will first review your details and email, and then call you back with a demo.
A rather tedious and unnecessary procedure we reckon. With Userbrain (we leveraged maximum UX) it’s so simple to use we don’t even do demos.
2. Annual commitment vs. flexibility
UserZoom requires you to sign up to an annual contract - which is not only a big financial investment but a timely one too. Userbrain is founded and led by UX Designers and we know just how important it is to stay flexible, and test (or not test) when it’s needed. In innovative companies, things change fast - which is why we know the value of flexible subscriptions.
Userbrain won’t ask you for a long term commitment upfront, you can date us for a while and then choose whether you want to take things to the next level.
3. Transparent pricing
When you click on the pricing page at UserZoom you’ll find tons of useful information - but not the one thing you came looking for - actual prices. At Userbrain we follow a strict, transparent pricing strategy, you’ll quickly find that our prices are as clear as day. Whether you’re a corporation or a one-woman/man show - everyone pays the same.
4. Standard user testing features
UserZoom offers an array of complex services, which, quite frankly, can leave you feeling overwhelmed. Whereas at Userbrain we take pride in keeping things simple and effective by offering the same service and features to everyone. You have access to all features needed to carry out standard unmoderated remote user tests as well as access to our worldwide pool of over testers.
5. Discover a more efficient way of user testing
Speaking of keeping things simple and effective, Userbrain’s clean interface is optimized for efficient user testing - which saves you time, money and frustration.
6. Automated user testing vs. manual
To really figure out what’s working or not you should carry out UX tests more than once, ideally at regular intervals. With Userbrain you can subscribe & save to test regularly and turn it into a habit - rather than a once-off thing you forget to check up on.
7. Userbrain's honesty and efficiency
At Userbrain we are more about under-promising and over-delivering rather than the other way around.
When you carry out user tests, you might want to select specific criteria - such as age, location and interests - for the audience. Both UserZoom and Userbrain offer this option, so far so good.
The difference lies in the fact that we will, however, only allow you to select a specific target if they are available. Whereas in UserZoom it might happen that only days later you receive an email to inform you that they couldn’t find anyone.
Which is just a waste of everyone’s time and energy, isn’t it?