Explore user trust & cost clarity in online money transfers.
Imagine you live in the United Kingdom and want to send around £250 to a friend who lives in France as a wedding gift. Your friend has shared his bank account details (IBAN) with you and the money should be received in the local currency (EUR). After searching for options for your transfer, you found this website.
Please take a look at this site and explore it for a few minutes. Say aloud everything that comes to your mind. How can you use this site to send your money? Please describe the process in your own words.
Try to transfer your £250 to your friend in France. How much does it cost and how long will the transfer take? Go as far as possible without entering any payment details. Continue with the next task when you are done. Thank you for your help!
Where you able to figure out exactly how much the transfer will cost you in total?
Does the site seem trustworthy? Please explain your answer briefly.