Assess end-to-end user experience from inquiry to action.
Imagine you have just finished high school in Australia and would like to do a gap year. You have decided to use this time to help Red Cross Australia.
Search for opportunities to help Red Cross Australia. Choose something you would like and try to sign up. Go as far as possible.
Your grandma ask you how she can donate money to Red Cross Australia and if there is a specific project worth supporting. Find something you would like to support and search for all the information your grandma needs.
Until your gap year starts, you want to do a first aid training. Search for a program in Sydney.
How would you describe your experience? What can be improved?