Useberry vs. Userbrain

If you're choosing between Useberry and Userbrain, it means you're thinking seriously about improving your user testing workflow. Both tools help teams gather user insights, but they do it in very different ways. We'll outline here how they compare, with a focus on pricing, user testing features, and real team benefits.
testers
rating
Built for Teams, Not Just Solo Designers
Useberry includes just one seat in its Growth plan. Additional seats are charged separately.
If you're working alone, that's fine. But most UX doesn't happen in a vacuum. With Userbrain, you get 15 included seats right out of the box. That means your whole product team, from PMs to designers to researchers, can access videos, leave notes, and make decisions together. No extra costs. No bottlenecks.
Predictable, All-Inclusive Pricing
Useberry's low-entry pricing is attractive, but real usage often requires add-ons. Extra participants, additional seats, more transcription, or storage upgrades. That means the total cost can easily escalate.
Userbrain's pricing is straightforward. Most features are included, which makes budgeting and scaling much easier for teams.
Recruitment Included, with Rollover Flexibility
With Useberry, your monthly subscription doesn't include any tester recruitment. You'll need to pay extra for participant responses or upgrade to a higher plan. That makes budgeting unpredictable, especially if your testing needs change from month to month.
Userbrain takes a more team-friendly approach. All Pro plans include the cost of recruiting testers through our vetted panel of 150k+ users. You get your tester sessions per year or month, and if you don't use them right away, they roll over, month to month, and even year to year.
It's flexibility built for real product cycles, not rigid billing calendars.
Unlimited Transcription
Useberry caps transcription at 10 hours per month in their Growth plan, which means teams can hit limits fast if they run frequent tests.
Userbrain provides unlimited transcription across all plans. AI-generated transcripts are included, helping you focus on insights, not manual review.
AI That's Built-In, Not Locked Away
Useberry's advanced AI or insight tools are only available at enterprise levels or as paid add-ons. That can make automated insights expensive or hard to access for most teams.
Userbrain includes powerful AI features by default:
These tools help teams save hours in analysis and uncover insights faster.
No Storage Limits, No Stress
Imagine you just ran a 45-minute unmoderated desktop test. The video is HD, the transcript is long, and your insights are gold. Now imagine you do that five times a month, maybe across multiple team members and projects.
That adds up fast. And on Useberry, you only get around 2GB of storage, which means you'll quickly face the dreaded "delete or upgrade" decision.
We think that your research history shouldn't feel disposable.
That's why we do things differently. There's no storage limit. Every test video, no matter how long, is stored, so your insights are always safe. After one year, older videos are simply moved to a secondary storage space, and you can bring them back if you need them.
Final Thoughts
Both tools serve UX research, but they serve different needs.
- Useberry is useful for solo designers and large response volumes.
- Userbrain is ideal for teams that want collaborative user testing, rich insights, and predictable cost.
If your team values collaboration, unlimited transcription, built-in AI insights, and rollover sessions, Userbrain delivers a more complete and scalable solution.
Start your free trial with Userbrain and experience the difference for yourself. Still have some unanswered questions? Schedule a call with the Userbrain team.
Best in industry for easy user testing
“From start to finish it’s been absolutely phenomenal. I really do enjoy how easy it is to utilize this software, not only is it simple but extremely easy to learn in very straightforward.”
Excellent service and very easy to use
“Really like the experience, and happy to continue using this service. This is really easy to use, and you can get the videos within a matter of hours after deciding to test. The customer service is excellent, with the team getting back to you really quickly - and happy to give you replacement tests if any don’t work out technically.”
Userbrain is elegantly simple
“The customer service has been excellent — in the rare case we had a bad user test, they quickly refunded the credit.”
